Contact Us

Have a question about your IAFF FrontLine Plan account? Nationwide is ready to help.


Call us at 1-877-677-3678.

Representatives are available Monday through Friday, 8 a.m. – 11 p.m. and Saturday, 9 a.m. – 6 p.m. ET.

Email IAFF – Financial Corporation

For general questions about the IAFF-FC or its sponsorship of the Plan only. If you have questions about the Plan or your account, please email the Plan’s administrator, Nationwide.

Email Nationwide

For general questions about the Plan only: You may not make any changes or access any information about your account by email. Most email is not secure and we encourage you to never provide personal information in email messages, especially information like your Social Security number. We’ll get back to you within one business day


You can fax documents and questions to us at 1-877-677-4329.

If you're asking us a question via fax and would like us to contact you, please include your phone number, address or email address, so that we can respond to you in a timely manner.

Keep in mind that information provided by registered representatives is for informational purposes only.

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Nationwide Retirement Solutions and Nationwide Life Insurance Company (collectively "Nationwide") have an endorsement relationship with the International Association of Fire Fighters-Financial Corporation.


Nationwide may receive payments from mutual funds or their affiliates in connection with certain investment options. Learn more about these payments.

Retirement Specialists provide information for educational purposes only. This information is not meant to be used as investment advice. Retirement Specialists are Registered Representatives of Nationwide Investment Services Corporation, member FINRA.